RedXLog GmbH
Effective Date: 01.01.2025

RedXLog GmbH (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.

• Business Information: Company name, job title, and industry details.

• Logistics Information: Shipment details, pickup and delivery addresses, and related data.

• Payment Information: Billing address and payment details.

• Technical Information: IP address, browser type, and browsing behavior on our website.

• Communication Records: Emails, messages, and call logs.

2. How We Use Your Information
We use your personal information for the following purposes:

• To provide freight forwarding, logistics, and related services.

• To process payments and manage billing.

• To handle customer service inquiries and provide support.

• To communicate updates, promotions, and service-related information.

• To improve our website and services.

• To comply with legal obligations and enforce agreements.

3. Sharing Your Information
We may share your information with:

• Service Providers: Third-party partners involved in shipment handling, transportation, and payment processing.

• Business Partners: Collaborators who assist in service delivery.

• Legal Authorities: When required to comply with legal obligations or to protect our rights.

• Affiliates: Subsidiaries or associated entities for operational purposes.

We do not sell or rent your personal data to third parties.

4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee absolute data security.

6. Your Rights
You have the right to:

• Access your personal data.

• Request corrections to inaccurate data.

• Request deletion of your data, subject to legal obligations.

• Object to the processing of your data.

• Withdraw consent at any time.

To exercise your rights, contact us using the details below.

7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies collect data about browsing behavior to improve website performance and provide personalized content. You can control cookie settings through your browser.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:

• Company Name: RedXLog GmbH

• Email: office@redxlog.com

• Address: Ligist 20, 8563 Ligist, Austria

Thank you for trusting RedXLog GmbH with your logistics and freight forwarding needs.